1. Digital products: all sales are final
Products sold by [insert full legal business name] under the LoomWright brand are instantly downloadable digital files (PDF guides and printables). Because the full product is delivered immediately on purchase and cannot be returned, we do not offer refunds on digital products.
2. Try before you buy
To make sure the product is right for you, we offer a free Starter Pack made from real pages of the actual kit. Please download it and review the product page — including contents, file format, price, and currency — before purchasing. Contact us if anything is unclear.
3. Faulty or undelivered files
If you paid but cannot access your files, received a corrupted or incorrect file, or were charged twice for the same order, email [email protected] with your order reference and a description of the issue. We will investigate and provide a working copy or replacement. Duplicate charges will be corrected.
4. Consultancy engagements
For consultancy work, cancellation, rescheduling, deposits, completed work, and reimbursable expenses are governed by the written project agreement. If no agreement exists, contact us promptly to discuss the situation.
5. How to contact us
Email [email protected] and include your name, order reference (if applicable), purchase date, and the issue. Please do not email payment card details.
6. Statutory rights
This policy does not limit consumer rights that cannot legally be waived.
7. Policy updates
We may update this policy when our products or legal requirements change. The version shown at the time of purchase and mandatory law will apply as appropriate.